Return policy

Return and exchange policy

Return period

We accept returns within 30 days of receiving your order. Rugs must be returned in their original condition, packaged and unused.

Items eligible for return

Most items can be returned for a full refund. Final sale items are not eligible for return.

How to make a return

  1. Contact our customer service to obtain a return authorization.
  2. Carefully pack the item in its original packaging.
  3. Include a copy of your receipt or order confirmation
  4. Send the package to the return address provided.

Refunds

Once we receive and inspect your return, we will process your refund within 5 to 10 business days. The refund will be issued to your original payment method.

Return shipping costs

Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective item.

Questions?

For any questions regarding our return policy, please do not hesitate to contact us.

Matevy was born from a simple, but deeply personal desire:

to offer children a gentle, safe and comforting space where they can play, discover and grow — without compromise.

The idea took root during my first maternity leave. Like many parents, I spent long hours on the floor with my child: the first rolls, the first hesitant steps, the spontaneous bursts of laughter. I was looking for a playmat that was safe, comfortable, durable… and beautiful.

But on the market, nothing really met my criteria.

I ended up buying a cheap rug, for lack of anything better. Barely three weeks later, the design's protective coating was already starting to peel off. The rug was deteriorating, becoming unsightly — and above all, no longer reassured me.

That's when something changed.

I thought to myself: there must be something better .

And if it doesn't exist yet... why not create it?

That's how Matevy began.

Two and a half years of research, testing, reflection and decisions made with the heart — always guided by the same intention: to create rugs designed for real family life.

Today, each Matevy rug is carefully designed to accompany the moments that matter: supporting toddlers in their discoveries, offering parents peace of mind, and harmonizing naturally with your living spaces.

Our rugs are not just ordinary rugs.

They are designed to beautify your home, protect your children, and become the setting for precious memories.

Welcome to the Matevy universe,

where gentleness meets security

and where children are at the heart of every decision.

Thank you for welcoming us into your home.

xxx